Amazon has launched a new feature, in which users can also interact by asking questions about the product. The company has added a new Join the Chat option to its feature Hear the Highlights. It lets users ask questions in text or voice while listening to an audio summary of a product. For example, the user may ask whether this coffee machine is safe for children? AI provides answers from product details, customer reviews and available information. Audio will respond like the host – AI changes the script in real time – Generates text-to-speech responses – Host responds in the same tone How this feature works – This is not just a normal chatbot. – Details, reviews, information available on the web… gives the answer by combining all these. – If a feature has been described before, the AI tries to give a new and different answer. Where will you get the feature? – Available in the US. Will come to other countries also. – Can be used on both iOS and Android. – The user just has to go to the product page and press the Hear the Highlights button. Amazon also has an AI powered shopping assistant. Amazon already has an assistant named Rufus. Its AI-powered shopping assistant makes shopping more like a conversation. It provides recommendations to users based on product catalogues, reviews and web data. Users can also use it.
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